Refund Policy

1. Our 7-Day Money-Back Guarantee Refund Policy

At UltraIPTV Canada, customer satisfaction is our highest priority. We back our premium 4K streaming service with a transparent Refund Policy designed to give you total peace of mind. Every new subscription plan purchased directly on our website is backed by our full 7-Day Money-Back Guarantee.

If you experience technical issues that prevent you from enjoying our channels, sports packages, or VOD library, and our 24/7 Canadian support team is unable to resolve the issue within your first 7 days, you are fully entitled to a 100% refund of your purchase amount.

2. Refund Policy Eligibility Criteria

To qualify for a full reimbursement under our standard Refund Policy, your request must satisfy the following conditions:

• ✓ Time Frame: Your request must be submitted within exactly 7 calendar days (168 hours) from the initial time of purchase.
• ✓ Technical Troubleshooting Attempt: You must allow our technical support desk an opportunity to troubleshoot the issue (such as server line refresh or app reconfiguration).
• ✓ Direct Purchase: The IPTV plan must have been ordered directly through UltraIPTV Canada and not via unauthorized third-party resellers.

3. Exceptions in Our Refund Policy

While we strive to accommodate all legitimate requests, our Refund Policy contains a few necessary restrictions to prevent service abuse:

4. How to Request a Refund Under Our Policy

Submitting a claim under our official Refund Policy is quick and user-friendly. Please follow these simple steps to ensure your request is processed without delay:

Hassle-free guarantee and prompt payment processing via Canadian support.

5. Processing Timeframes within Our Refund Policy

Once your request is received and verified according to this Refund Policy, our financial department will process your reimbursement within 24 to 48 hours.

The exact time required for funds to reflect in your financial account depends on your payment method:

• Interac e-Transfer: Returned within 24 hours directly to your bank email.
• Credit / Debit Cards (Visa, Mastercard): 3 to 5 business days depending on your bank issuer.
• PayPal & Apple Pay: Instantly returned once approved by our billing desk.
• Cryptocurrency Payments: Issued as store credit or equivalent wallet transfer within 24 hours.

6. Understanding Order Cancellations vs Refund Policy

Please note the distinction between canceling a service line and obtaining a cash refund. An order cancellation simply halts your active subscription without billing further, whereas our Refund Policy applies specifically to returning funds for unexpired pre-paid orders within the 7-day guarantee timeline.

Because UltraIPTV Canada operates on a pre-paid plan model without automatic recurring contracts, your account simply expires naturally at the end of your selected period without any forced future charges.